Terms & Conditions

This website is operated by NEWGRASS LIMITED (referred to as " QUAZAZ . As user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below which includes any other important informated sections . In addition, you will find other useful information within Delivery Information sections.

Please:

read through these terms and conditions carefully before using this website.
print a copy for record keeping and also read our Privacy policy section regarding your personal information.

 General

 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 

 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).


 Order process

 Please see the Delivery Information and How to use this website section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is an order confirmation or order acceptance from QUAZAZ. For FastTrack orders the email/SMS is an acknowledgement of your order, and it's acceptable.


 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds). For FastTrack orders, completion of the contract between you and us will take place when the products ordered shipped. 

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.

 Delivery

This website is for delivery of products to all customers across the globe. At the point of delivery all goods must be signed for by an adult aged 18 years or over on delivery.


 Delivery charges and estimated timescales will be emailed whenever an order is placed. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. QUAZAZ will accept all claims for delay of goods which will be duely rectify to your satisfaction.

 The loss and damage of goods passes to you on the date when the products are delivered to you or are left with a person or place nominated by you and for this all item must be checked thorougly by the receiver at the point of hand-over before document of reception is signed by the customer.

 Payment

For security reasons we accept payment through bank transfer,Money Gram,Western union and other wire transfers which keeps your debit card,credit card details safe with you alone and this might change in some crucial events between QUAZAZ and the end customers.

 Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

 If you reserve a product and the price changes (due to normal fluctuations e.g. goods going into or coming out of promotion) before you collect the item, The order is treated as earlier agreed.

Proof of reservation would include: -

Reservation Number
Print out from the internet
Text message/email showing reservation number
For FastTrack orders where payment is made at the time of ordering for in store collection, the price you pay is the price specified at the point of placing the order and not the prevailing price in store at the time of collection. If on collection it is the case that the item has come down in price since the FastTrack order was placed, we will be to go ahead with the purchase at the price agreed earlier. If the price has gone up from when the order was placed, it remains valid unless there has been a price error.

Payment can be made by any method specified in How to use this website. For more information about this email us.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

 All prices are shown in €, £ , $ which is selectable at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.


 Returns, Cancellations and Substitutions

We offer a 30-day money back guarantee.In the unlikely event that you receive faulty or damaged goods, please kindly get in-touch with us as quickly as you can.

 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order and money will be adequately refunded.

Questions? Should you have any questions, Our customer service can be reached at cuscare@quazas.com