NEWGRASS LIMITED will keep you updated via email as soon as your order has been shipped. This notification will aid you greatly in the estimation of the duration which your parcel may arrive your doorstep. In an occasion where the delivery is beyond the stipulated time or believed to be lost, it is advisable for you to contact us immediately via email at (CUSCARE@QUAZAS.COM) Or at (SALES@QUAZAS.COM) explaining your order,address,contact details and other data of yours comprehensively.
We will reply with the tracking reference number of the shipment and will systematically guide you through on how you could actually track your shipment’s status. In a situation where the courier is not able to locate your shipment’s whereabouts and give you an expected delivery date, the delivery guaranteed by NEWGRASS LIMITED will set in and take effect. We will spontaneously carry out an investigation on this case as well as contacting you or resend the package again without any additional charges. Otherwise, in some case, we shall refund you with the paid purchase amount depends upon shipping method you have selected.
NEWGRASS LIMITED ( QUAZAZ ) ships internationally through the aid of qualified and reliable couriers which is why all shipments are shipped to respective destination effectively. Reliable delivery companies that provide tracking services like USP, EMS, DHL, FedEx, and other private courier companies are engaged for delivering all orders within 2-3-4-5days after your payment has been verified and confirmed for the purchase of your order.
NEWGRASS LIMITED ( QUAZAZ ) assures you that we will try our best to reply you with the couriers tracking reference number of the shipment as well as facilitating you thoroughly on how to check your shipment’s status and locations. If for some reason, the tracking of the package was to no avail, we will process a proper refund of the amount that was paid by you, or a replacement package will be shipped to you immediately.
In the process of delivery,NEWGRASS LIMITED ( QUAZAZ ) ensures three attempts of delivery at your provided address and will leave a message notifying you of the attempts made and if after these three attempts you weren't available for the merchandise reception it will be returned back to our company and your paid fee will be creditted back to your account excluding the shipping charges.
Enjoy a safe and risk free shopping and give us a trial today!